Here at Cason's Closet, we understand that sometimes things just don't work out! That is why we offer a 30 day money-back guarantee.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Not worn, washed or tags removed and free of smells (smoke and pet odors).
Several types of products are exempt from being returned. SALE ITEMS, anything discounted more than 35% is non-refundable. Including the CLEARANCE section, or anything that has FINAL SALE written in the description or code.
We also do not accept products that are intimate, such as bathing suits, bralettes, etc.
Items marked 35% off or more.
Final sale items.
Clearance items. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned and postmarked more than 30 days after purchase.
Refunds (if applicable)
Once your return is received and inspected we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We will be happy to replace items if they are defective or damaged. Please contact email@example.com and send a picture of defective item.
Because we are a small family owned business and our inventory is low, we are unable to exchange items unless they are defective or damaged. If you need a different size, you can return the item for a refund or a store credit, and (if the item is still available) purchase the size you need.
If the items was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about the return.
To return your product, you should mail your product to: 159 County Road 29, Prattville, AL 36067.
Please include a slip with your name and the reason for the return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we recommend you consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Lost or Stolen Packages
Ownership of packages shipped via USPS transfers to the buyer once shipped. We are not responsible for lost, held or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.